Tech Support
Tech Support: "O.K. Bob, let's press the control and escape keys at the same time.
That brings up a task list in the middle of the screen.
Now type the letter "P" to bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech: "'P' on your keyboard, Bob."
Customer: "I'm Not going to do that!"